At some time in our life we all need to apologize for something we've done. Maybe it is small, or maybe it is big. It's difficult to find the right words, and perform the neccessary actions to smooth over a tough situation between co-workers, friends, family and loved ones. And sometimes we want to apologize, but we don't know how to get started. We're here to help.
There are three vitally important aspects to an apology that will determine how the apology is received. So when you apologize, be sure to: Be Sincere, Take Responsibility for Your Actions, Provide a Sincere Promise that You'll Try to do Better.
Taking the time to apologize dramatically reduces the tension in a situation. In fact, an August 2002 Psychology Today article titled "I'm Sorry" states:
"An apology is crucial to our mental and even physical health. Recent research shows that receiving an apology has a noticeable, positive physical effect on the body. An apology actually affects the bodily functions of the person receiving it -- blood pressure decreases, heart rate slows and breathing becomes steadier."
At some time in our life we all need to apologize for something we've done. Maybe it is small, or maybe it is big. It's difficult to find the right words, and perform the neccessary actions to smooth over a tough situation between co-workers, friends, family and loved ones. And sometimes we want to apologize, but we don't know how to get started. We're here to help.
There are three vitally important aspects to an apology that will determine how the apology is received. So when you apologize, be sure to: Be Sincere, Take Responsibility for Your Actions, Provide a Sincere Promise that You'll Try to do Better.
Taking the time to apologize dramatically reduces the tension in a situation. In fact, an August 2002 Psychology Today article titled "I'm Sorry" states: